Refund policy

1. Your Right to Cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

The cancellation period will expire 14 days from the day you receive your order (or the last item if the order is split into multiple deliveries).
To exercise your right to cancel, you must inform us of your decision in writing (email is acceptable).

Once you notify us, you have a further 14 days to return the goods.

You will receive a full refund of the product price, including the standard delivery cost (if applicable), within 14 days of us receiving the returned goods or receiving proof that they have been sent.

Refunds will be made using the same payment method used for the original transaction.

2. Returns Eligibility

To be eligible for a return:

Items must be returned within 14 days of cancellation notice
Items must be unused and in their original condition
Items should be returned in original packaging where possible
Proof of purchase is required

We may reduce your refund if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics, and function.

3. Return Shipping Costs

You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked service as we cannot guarantee receipt of returned items.

4. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, goods must be:

As described
Of satisfactory quality
Fit for purpose

If your item is faulty, damaged, or not as described:

Contact us within 30 days of receiving the goods to receive a full refund.
After 30 days, you may be entitled to a repair or replacement.

We will cover return shipping costs for faulty or incorrect items.

5. Non-Returnable Items

The following items cannot be returned unless faulty:

Perishable goods
Personalised or custom-made items
Sealed goods that are not suitable for return due to health or hygiene reasons, once unsealed
Digital downloads once delivery has begun