FAQ
What is FOLIGROW LABS?
FOLIGROW LABS offers health supplements, collagen peptides, peptide skincare, and self-care products designed to support everyday wellness routines.
What products do you sell?
Our range includes vitamins and minerals, hair and skin support, collagen peptides, peptide skincare, and personal care products.
Are your products suitable for everyone?
Not always. Please read each label carefully. If you are pregnant, breastfeeding, taking medication, under medical supervision, or have a health condition, speak to a qualified healthcare professional before use.
What are collagen peptides?
Collagen peptides are small protein fragments derived from collagen. They are commonly used as part of a daily routine to support skin, hair, nails, joints, and connective tissue.
What collagen products do you stock?
We currently offer collagen peptide powders, including unflavoured hydrolyzed collagen peptides and flavoured options. Please check the product page for full details.
How do I use collagen peptides?
Follow the directions on the product label or product page. Powders are typically mixed into water or your preferred drink.
Do supplements work the same for everyone?
No. Results vary depending on the individual, consistency of use, diet, and lifestyle.
Are your supplements medicines?
No. Our supplements are not intended to diagnose, treat, cure, or prevent any disease.
What do you mean by “peptides” on your store?
On our store, peptides refers to consumer wellness and cosmetic products such as collagen peptides and topical peptide skincare.
Do you sell injectable or prescription peptides?
No. We only sell retail wellness and cosmetic products.
Is peptide skincare suitable for sensitive skin?
Skin sensitivity varies. Always check the ingredients and patch test new topical products before regular use.
Where can I find ingredients?
Each product page includes ingredient and usage information where available. Please review carefully before ordering.
Are your products vegan or vegetarian?
It depends on the product. Collagen products are not vegan because they are animal-derived. Please check the individual product page.
How should I store products?
Store in a cool, dry place, away from direct sunlight, and out of reach of children.
Do you offer free shipping?
Yes. We offer free shipping on orders over £50.
How can I track my order?
Tracking details are provided after dispatch where available.
Can I change or cancel my order?
Please contact us as soon as possible through our Contact page. We will do our best to help, but changes cannot be guaranteed once processing has started.
What is your return policy?
Eligible orders can be cancelled within 14 days of receiving the goods, in line with UK Consumer Contracts Regulations. Items should be unused and returned in original condition.
When will I receive my refund?
Eligible refunds are usually processed within 14 days of receiving returned goods or proof of return.
What if there is a problem with my order?
Please contact us through our Contact page with your order details and photos if relevant.
How do I contact FOLIGROW LABS?
Use our Contact page for help with orders, products, or general enquiries.
Important notice: Products sold on this website are intended for general wellness or cosmetic use only, depending on the product type. Always use products as directed and seek professional advice where appropriate.